FAQs / Shipping and Returns
DELIVERY AND RETURNS
What are your Lead Times ?
Our normal Lead time is 2-3 weeks, as usually our Lights are made to order. We do, however, carry some stock on certain designs, which means a faster delivery time.
Larger or bespoke orders may take longer, but we will keep the customer fully informed as to delivery times.
What is your Returns Policy ?
If, for whatever reason, you might want to return a light, then this can be done within 14 days of delivery and we will provide a full refund.
Also, if a light arrives damaged, then we will replace the damaged light free of charge.
We offer a free returns service. Please reuse all packaging and contact us directly at Lyngardceramics@gmail.com
Where can I view Lyngard Lights ?
We do not usually sell through Retailers, although there are occasionally some exceptions.
The best place to view the Lyngard range of Lighting is on the Lyngard.com website.
Alternatively, our showroom in Newcastle-Under-Lyme, Staffordshire, is open Monday-Friday. Simply phone or email us to let us know when you might be visiting.
How do I buy Lyngard Lights ?
There are three ways of buying Lyngard Lights:-
- Order through the Lyngard.com on-line store. If you have any particular requirements, such as cable length or faster delivery time, there is a comments section that can be filled in.
- By email. Simply email us on firstname.lastname@example.org and let us know what you would like to order, and we will get back to you to confirm the order.
- By phone. Phone us on 01782 489569 with your order, and we can confirm by email.
How do I pay for my Order ?
Payment can be made on the website in the usual way on the Checkout page.
Alternatively, if you have ordered via phone or by email, then you can pay via Bank Transfer, or by card over the phone, or by sending a cheque through the post.
Do you offer Trade Discount ?
Yes, we do. Just email or phone and we will get back to you with details of our Trade Discount.
Do you sell to the EU ?
Yes, we do. All electrical components are CE certified for use in the EU.
Are there extra Shipping costs for customers in the EU ?
We have a standard Shipping charge for orders going to the EU of £25.00 per order. Quite often we can pack more than one light into a box, so the cost remains the same.
Taxes and Duty. There is NO EXTRA COST to our EU customers. All Tax and Customs Duties are paid by Lyngard before the Lights are shipped. There are no extra charges for EU customers to worry about.
Do you sell to the US and Canada ?
Yes, we do. All electrical components used in our Lights are UL rated to be used with the US mains supply. All components are compatible with any E26 screw cap bulb.
Are there extra Shipping costs for customers in the US and Canada ?
We have a standard Shipping charge for orders going to the US and Canada of £25.00 per order. Quite often we can pack more than one light into a box, so the cost remains the same.
Do you sell to any other Country’s ?
Yes, we can supply our Lights to most Country’s worldwide.
We have a standard Shipping charge for orders going to Australia, New Zealand and Singapore of £35.00 per order. Quite often we can pack more than one light into a box, so the cost remains the same.
Can I adjust the length of Flex on a Pendant Light ?
We provide a standard Flex length of 1.5 metres, which you or your Electrician can cut down to any length. Likewise, you can ask for a longer Flex at no extra cost. Simply leave a comment in the Comments box on-line, or email us with any specific requests.
What if I have low Ceilings ?
As mentioned above, you can reduce the length of the flex to any length. Alternatively, our Pendants can be fitted directly onto the Ceiling Rose, meaning that there is no need for any flex at all. Just email us if you would like to be sent any images of this.
Can I use Lyngard Lights with a Dimmer Switch ?
Yes, all of our Lights can be used with a dimmable light bulb and a compatible dimmer switch. Dimmable LED light bulbs require a compatible LED dimmable switch. For further advice, you can consult your electrician.