FAQs / Shipping and Returns
DELIVERY AND RETURNS
What are your Lead Times ?
Our normal Lead time is 1-2 weeks, as usually our Lights are made to order. We do, however, carry some stock on certain designs, which means a faster delivery time.
Larger or bespoke orders may take longer, but we will keep the customer fully informed as to delivery times.
What is your Returns Policy ?
If, for whatever reason, you might want to return a light, then this can be done within 14 days of delivery and we will provide a full refund.
Also, if a light arrives damaged, then we will replace the damaged light free of charge.
We offer a free returns service. Please reuse all packaging and contact us directly at Lyngardceramics@gmail.com
Where can I view Lyngard Lights ?
We do not usually sell through Retailers, although there are occasionally some exceptions.
The best place to view the Lyngard range of Lighting is on the Lyngard.com website.
Alternatively, our showroom in Newcastle-Under-Lyme, Staffordshire, is open Monday-Friday. Simply phone or email us to let us know when you might be visiting.
How do I buy Lyngard Lights ?
There are three ways of buying Lyngard Lights:-
- Order through the Lyngard.com on-line store. If you have any particular requirements, such as cable length or faster delivery time, there is a comments section that can be filled in.
- By email. Simply email us on lyngardceramics@gmail.com and let us know what you would like to order, and we will get back to you to confirm the order.
- By phone. Phone us on 01782 489569 with your order, and we can confirm by email.
How do I pay for my Order ?
Payment can be made on the website in the usual way on the Checkout page.
Alternatively, if you have ordered via phone or by email, then you can pay via Bank Transfer, or by card over the phone, or by sending a cheque through the post.
Do you offer Trade Discount ?
Yes, we do. Just email or phone and we will get back to you with details of our Trade Discount.
Do you sell to the EU ?
Yes, we do. All electrical components are CE certified for use in the EU.
Are there extra Shipping costs for customers in the EU ?
We have a standard Shipping charge for orders going to the EU of £35.00 per order. Quite often we can pack more than one light into a box, so the cost remains the same.
Do I have to pay for taxes and duty?
There is NO EXTRA COST to our EU customers. All Tax and Customs Duties are paid by Lyngard before the Lights are shipped. There are no extra charges for EU customers to worry about.
Personal sales, who is the importer?
Our lighting products are proudly manufactured in the UK, ensuring they meet stringent UK and EU specifications. We prioritize quality and compliance in every step of our manufacturing process to guarantee the highest standards for our customers.
It's important to note that for personal sales, the individual purchasing our products becomes the personal importer of the goods. This means that as a customer, you're responsible for ensuring compliance with any relevant import regulations and standards applicable in your country.
At Lyngard Lighting, we're committed to not only providing top-notch products but also ensuring transparency and clarity in our transactions. Should you have any questions or require further information about our manufacturing process or import responsibilities, please don't hesitate to contact our dedicated customer support team. We're here to assist you every step of the way.
Illuminate your space with confidence, knowing that with Lyngard Lighting, you're investing in quality, reliability, and compliance.
Do you sell to the US and Canada ?
Yes, we do. All electrical components used in our Lights are UL rated to be used with the US mains supply. All components are compatible with any E26 screw cap bulb.
Are there extra Shipping costs for customers in the US and Canada ?
We have a standard Shipping charge for orders going to the US £35.00 and Canada of £45.00 per order. Quite often we can pack more than one light into a box, so the cost remains the same.
Do you sell to any other Country’s ?
Yes, we can supply our Lights to most Country’s worldwide.
We have a standard Shipping charge for orders going to Australia, New Zealand and Singapore of £150.00 per order. Quite often we can pack more than one light into a box, so the cost remains the same.
Can I adjust the length of Flex on a Pendant Light ?
We provide a standard Flex length of 1.5 metres, which you or your Electrician can cut down to any length. Likewise, you can ask for a longer Flex at no extra cost. Simply leave a comment in the Comments box on-line, or email us with any specific requests.
What if I have low Ceilings ?
As mentioned above, you can reduce the length of the flex to any length. Alternatively, our Pendants can be fitted directly onto the Ceiling Rose, meaning that there is no need for any flex at all. Just email us if you would like to be sent any images of this.
Can I use Lyngard Lights with a Dimmer Switch ?
Yes, all of our Lights can be used with a dimmable light bulb and a compatible dimmer switch. Dimmable LED light bulbs require a compatible LED dimmable switch. For further advice, you can consult your electrician.
Sustainability
Lyngard Lighting
Our journey to net zero.
As designers and manufacturers, we take this very seriously. We have taken the first steps towards becoming a Net Zero Company.
Climate change is happening now
So what have we been doing behind the scenes to combat climate change?
"In order to know what we need to change, we need to understand what becoming net zero is all about. After being educated on this, we have been certified as carbon literate." — Carmen Lyngard
Carbon Literacy Project
We only have to look around us to see it happening, with an increase in floods and rising temperatures across the world.
But it’s not just that; we also have melting glaciers, rising sea levels, and shifts in plant and animal behaviors.
Changes in the carbon cycle have occurred due to human activities, especially post-Industrial Revolution, significantly disrupting the balance. Burning fossil fuels reintroduces old carbon into the atmosphere, and deforestation reduces CO2-absorbing trees while adding CO2 when trees are burned or decompose.
These actions reduce slow carbon sinks and increase atmospheric CO2, amplifying the greenhouse effect and driving climate change.
We will keep you updated on the changes we are making at the Lyngard factory based in the UK.
Powering our Lyngard factory in the UK
Onshore Wind Farms
Power for the factory and our kilns comes from electricity. The first step was to change how we are powered as a business.
We switched our supply to SSE Green Electricity.
This means that, as of May 24, 2024, the Lyngard factory's power is 100% generated by wind and hydro assets, matched annually to Renewable Energy Guarantees of Origin (REGOs), enabling zero-emission reporting.
At Lyngard our journey towards sustainability is more than just a commitment, it's a driving force behind everything we do after becoming carbon literate.
Circularity of products
We recognize the importance of continually improving the manufacturing and design processes of our products. We are excited to share the steps we have taken and the processes we've made in embedding sustainability into the core of our operations.
STEP 1 : Embracing the Circular Economy
Our first major step was attending a circular economy course with the Lighting Association.This comprehensive training provided us with deep insights into the challenges we face in transitioning to a circular economy and the strategies to overcome them. The course was instrumental in helping us understand the importance of designing products that minimise waste, maximise resource efficiency, and extend product life cycles.
Step 2: Measuring our progress
With newfound knowledge, our next step was to measure how Lyngard products align with the circular economy principles.This involved a thorough evaluation of our manufacturing processes, product designs, and overall sustainability practises.Understanding our current ositionwas crucial in identifying areas for improvement and setting ambitious achievable goals.
Step 3: Achieving TM66 certification
We are proud to announce that that our dedication to sustainable manufacturing has been recognised through the TM66 certification. This certification is a benchmark in the lighting industry, assessing the circularity of products or product groups. The focus is on the product longevity, ease of repair, and the ability to remanufacture parts. Achieving TM66 certification involved rigorous scrutiny of our products life cycle and their impact on the environment.
At Lyngard, we believe that sustainability is not just a goal but a continuous journey. Our TM66 certification score of 2.5, which classifies our products as having excellent circularity, is a testament to our efforts.
Our commitment to sustainability
This score reflects our commitment to producing high quality, durable products that stand the test of time and reduce environmental impact. We understand the importance of responsible consumption. and are committed to using recyclable packaging to minimise landfill waste, by ensuring our products are designed for longevity and recyclability, we are taking significant steps towards a more sustainable future.
At Lyngard every detail matters.
Our cardboard boxes are sourced responsibly and are of exceptional quality. We encourage our customers to reuse these sturdy boxes, which can be used repeatedly. They are FSC mix certified, assuring you that they come from responsible forestry.
At Lyngard lighting we are constantly striving to improve our packaging, ensuring it is both high-quality and environmentally responsible.
To protect our lights in transit, we use kraft paper made from 100% recycled post-consumer waste paper , sourced from an FSC approved provider. This paper is not only 100% recyclable but also compostable and biodegrable after use.
Additionally, the bubble wrap we use around the light shades is eco-friendly, made from 30% recycled content. We encourage our customers to reuse or recycle this bubble wrap.
The paper gummed tape used to secure your boxes is made from natural kraft paper and can be recycled along with the boxes and other paper-based packaging materials. Even our fragile tape is 100% recyclable.
At Lyngard lighting, we ensure our packaging reflects our dedication to sustainability and quality, helpingour customers acheive a greener more responsible lifestyle.
As we celebrate our 10th Anniversary we want to take this opportunity to share the backbone of success and our dedicated and close-knit supplier base. All proudly located withink the UK.
Supplier Base.
Over the past decade, these partnerships have enabled us to consistently deliver the highest quality products on the market, ensuring that every Lyngard creation eets stringent standards of excellence.
Our light shades are renowned for their durability and stunning translucency when lit, and this is largely due to the premium fine bone china clay we use.
Premium Fine Bone China Clay
This exceptional clay is sourced from naturally occurring minerals, crafted from the finest quality koalins and feldspars. This meticulous selection process guarantees that our shades not only look beautiful but are also built to last.
For our lighting components we collaborate with a local manufacturer who shares our commitment to quality and sustainability. Our solid brass components boast a buy in metal content that is 78% recycled.
Local Excellence in Lighting Components.
A figure we are proud of and they are committed to increasing this to 90% by 2030. This move is part of our broader mission to enhance the sustainability of our products while maintaining the superior craftsmanship our customers expect.
Being located in Staffordshire has been a tremendous advantage. This region's rich history in ceramics and manufacturing means we have access to a wealth of knowledge and an array of skilled suppliers.
The Rich Heritage of Staffordshire.
Our glaze supplier for instance, formulates glazes with a keen eye on environmental impact, using non toxic and eco friendly materials to ensure both beauty and sustainability.
Quality and safety are paramount in our operations, which is why our cable options are sourced from the best available suppliers from Northern Ireland.
Top quality cables from Northern Ireland.
These cables are certified UKCA, CE and UL approved for the US and Canadian markets, underscoring our commitment to meeting rigorous safety standards globally.
We are thrilled with our progress but know there is always more to do as we continue to innovate and improve. We remain dedicated to leading the way in sustainable manufacturing within the Lighting Industry. We are a quality assured LIA british company. Our journey is driven by a passion for creating products that not only illuminate but also protect our planet.
Looking ahead.
Thank you for being part of our journey. Together we can make a difference and pave the way for a brighter, more sustainable future. Warm regards, Carmen and Iain